SMS Messaging Policy

This SMS Messaging Policy describes the text-message notification program operated by Vitro Dynamics Limited ("Vitro Dynamics", "we", "us"), the facility resource planning platform. Vitro Dynamics sends SMS notifications on behalf of the individual facility a guest is visiting (for example, a recreation center, sports court, gym, or golf range).

1. Program Description

Guests who opt in receive transactional SMS notifications related to their visit, such as waitlist updates, booking confirmations, and session reminders. This is a transactional notification program. No marketing or promotional messages are sent.

2. Message Categories

• Account notifications: waitlist position and status updates, session and check-in reminders.
• Delivery notifications: booking and reservation confirmations.

3. How You Opt In

Consent is collected in one of two ways, and a guest is enrolled only after giving affirmative consent:

• Verbal opt-in at check-in: facility staff read a consent script aloud and enroll the guest only if they agree. The exact script and the record we log are documented in our SMS Verbal Consent Script.
• Digital opt-in:the guest checks a box (unchecked by default) that reads: "I agree to receive SMS notifications about my reservations and waitlist status from [Facility Name] via Vitro Dynamics. Message and data rates may apply. Message frequency varies. Reply STOP to cancel, HELP for help. See Privacy Policy."

This consent is collected on its own and is not bundled into our Terms of Service or Privacy Policy. Consent to receive SMS is never a condition of purchase or of using a facility. Opt-in information is not shared with third parties or affiliates for their marketing purposes.

4. Sample Messages

• "You're now #3 on the waitlist at Golf Ranch Richardson. We'll text you when your spot is ready. Reply STOP to opt out."
• "Your court at Golf Ranch Richardson is ready! Please check in at the front desk. Reply STOP to unsubscribe."

5. Message Frequency

Message frequency varies based on your activity at the facility (for example, your position in a waitlist or changes to a booking).

6. Message and Data Rates

Message and data rates may apply. These charges come from your mobile carrier and are your responsibility.

7. Opting Out (STOP)

You can cancel at any time by replying STOP to any message. After you reply STOP, you will receive one confirmation and then no further messages. You may also opt out in the app or by asking facility staff.

8. Getting Help (HELP)

Reply HELP to any message for help, or contact the facility directly. For program questions you can also reach us at hello@vitrodynamics.io.

9. Carriers

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier's network availability.

10. Privacy

Mobile information and consent records are handled as described in our Privacy Policy. Mobile opt-in data and consent are not sold or shared with third parties for marketing.