Privacy Policy

This Privacy Policy explains how Vitro Dynamics Limited ("Vitro Dynamics", "we", "us") collects, uses, shares, and protects personal information when you visit our websites or use our products and services, including Facility Resource Planner ("FRP").

1. Information We Collect

• Information you provide: name, email, company, and message content when you contact us, request a demo, or create an account.
• Account and usage data: credentials, settings, and records of how you interact with the Service.
• Device and log data: IP address, browser type, pages viewed, and timestamps.
• Cookies and similar technologies: as described in our Cookie Policy.

2. How We Use Information

• To provide, operate, secure, and improve the Service.
• To respond to inquiries, schedule demos, and provide support.
• To send service-related and, where permitted, marketing communications.
• To comply with legal obligations and enforce our agreements.

3. Legal Bases for Processing

Where the GDPR or similar laws apply, we process personal data on the bases of performance of a contract, legitimate interests, consent (which you may withdraw at any time), and compliance with legal obligations.

4. How We Share Information

We do not sell personal information. We share it with service providers (such as hosting, analytics, and payment processors) acting on our behalf, with parties to a corporate transaction, and where required by law. Providers are bound by appropriate confidentiality and data-protection obligations.

5. SMS / Text Messaging

Where a facility uses Vitro Dynamics to send SMS notifications (such as waitlist updates, booking confirmations, and session reminders), we collect your mobile number and a record of your consent solely to deliver those messages on the facility's behalf. You are enrolled only after you give affirmative consent, and you can revoke it at any time by replying STOP. We do not sell or share mobile opt-in data or consent records with third parties or affiliates for their marketing purposes. See our SMS Messaging Policy and SMS Verbal Consent Script for full details.

6. Cookies and Tracking

We use cookies and similar technologies to operate the site, remember preferences, and understand usage. See our Cookie Policy for details and choices.

7. Data Retention

We retain personal information for as long as needed to provide the Service and for legitimate business or legal purposes, after which we delete or anonymize it.

8. Data Security

We use technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your personal information, to object to or restrict processing, and to lodge a complaint with a supervisory authority. To exercise these rights, contact us at hello@vitrodynamics.io.

10. International Transfers

We may process and store information in countries other than where you live. Where required, we use appropriate safeguards such as standard contractual clauses for cross-border transfers.

11. Children's Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by other reasonable means, and the "last updated" date above will be revised.

13. Contact

For privacy questions, contact us at hello@vitrodynamics.io or at 1409 Botham Jean Blvd, Unit 545, Dallas, TX 75215, USA. The data controller is Vitro Dynamics Limited.